Standard Support vs Premium Support
KobiZeka Support Services
As KobiZeka, our goal is not just to provide software, but to ensure our users get the maximum efficiency from our products. Therefore, we provide standard support service with all our products. For users who want faster response and more comprehensive technical assistance, we also offer a Premium Support option.
Premium support can be selected when purchasing the product, or it can be purchased at any time you need it during product usage.
Support Options Comparison
| Feature | Standard Support | Premium Support |
|---|---|---|
| Response Time | Maximum 24 hours | Maximum 4 hours |
| Emergency Intervention | — | Within 1 hour |
| Support Priority | Normal queue | Priority support |
| Technical Expert Access | Standard support team | Access to senior technical experts |
| Installation and Configuration Assistance | Basic guidance | Detailed technical support |
| Performance and Optimization Consultancy | — | Included |
| Backup and Recovery Guidance | — | Included |
| 3rd Party Integration Assistance | Limited | Priority support |
| Purchase Time | With the product | Can be purchased anytime |
Who is Premium Support Suitable For?
- Businesses that actively use products in their business processes
- Users who want to get solutions to technical problems as quickly as possible
- Teams that want expert support on installation, performance or integration issues
- Users who want a more secure and optimized structure in Self-Hosted installations
Premium support provides you with additional assurance and technical expertise beyond fast response. It is an ideal solution for our users who want to use our products most efficiently.
Creating a Support Request
You can easily create your support requests through the support system by logging into the Customer Panel.
In the customer panel, you can view all your products and licenses. Your support status is shown separately for each product.
- License plan
- Domain limit
- License validity period
- Premium support status and expiration date
If Premium Support is active for a product, your support requests are automatically prioritized.
If premium support is not active, you can purchase premium support separately for each product through the customer panel for the product you need.
This way, you can get premium support only for the products you need and manage your support service flexibly.
